Terms of Service

1. Acceptance of Terms

These Terms of Service (these "Terms") are an agreement between you and Holistic Health Labs Inc. ("Holistic Health," "Company," "we," or "us"). They cover the website holistic.health (the "Website"), our AI guide over Messages, your care plan and health profile, supplement pack purchases, and any related content, tools and features (together, the "Services").

Please read these Terms carefully. They include important information about your legal rights, including the arbitration agreement and class-action waiver in Section 14. By texting our guide and agreeing to these Terms, by placing an order, or by otherwise using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

2. Who May Use the Services

You must be 18 years of age or older to use the Services, and at least 19 years of age to buy a supplement pack. By using the Services, you represent that you meet these requirements. Please share only your own information, not someone else's. The Services are not intended for emergencies or for serious health concerns requiring immediate medical attention.

3. Nature of Services

Your guide is an AI, not a person, and Holistic Health is not a healthcare provider. We do not practice medicine, diagnose or treat any condition, prescribe, or provide medical, nutrition or mental health care. Using the Services does not create a doctor–patient or other provider relationship. The guide and your care plan offer general wellness education and suggestions based on what you tell us.

AI can be wrong. The guide and your care plan are generated by software. They may be incomplete, out of date or mistaken, and they depend on the accuracy of what you share. Your care plan and supplement suggestions are not reviewed by a doctor, pharmacist, dietitian or other licensed professional. When our team reviews an order before it is prepared, that is an operational check, not a medical review.

We have a financial interest. We sell the supplement packs our Services may suggest, and we earn money when you buy one. Buying a pack is always optional.

Practitioners and clinics you find through us are independent. They are not our employees or agents, and we do not supervise or control the care they provide. Payment for their services is arranged directly between you and them.

Important: Always consult a licensed healthcare provider about medical concerns and before starting any supplement. Information from the Services should not replace professional medical advice, diagnosis or treatment.

4. Emergency Services

Holistic Health is NOT for emergencies.If you believe you are experiencing a medical emergency, call 911 or your local emergency services immediately. If you are having thoughts of self-harm or suicide, call or text the Suicide & Crisis Lifeline at 988. Our guide is not a crisis service and may not recognize or respond to an emergency.

5. Supplements and Your Health

If you choose to take supplements we suggest or sell, you agree to use them responsibly:

• Read the label and Supplement Facts on your pack before you start, and follow the directions and warnings.
• Talk with your doctor or pharmacist before starting, especially if you take any medication, have a medical condition, have surgery scheduled, or have allergies.
• Our packs are not designed for pregnancy, breastfeeding or trying to conceive. Do not order or take a pack if any of these apply.
• Tell your guide about any change in your medications, conditions or pregnancy status. Our automated checks only consider what you've told us, and they can't catch everything.
• If we show you a warning about a supplement (for example, a possible interaction with a medication you take) and you choose to keep it in your pack, you do so at your own risk. Please check with your doctor or pharmacist before taking it.
• Stop taking the supplements and get medical help if you have a reaction. In an emergency, call 911. For a possible poisoning or overdose, call Poison Control at 1-800-222-1222.
• Please tell us about any reaction at support@holistic.health so we can follow up.
• Keep supplements out of reach of children.

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. The FDA does not approve dietary supplements before they are sold.

6. Accounts and Identification

No app or password is required to use the guide. Your guide works over Messages: texting your guide uses your mobile number and stores your message history so the guide can respond, remember context, and follow up. When you view your care plan or buy a pack, we may ask you to confirm your identity with a code we send you. See our Privacy Policy for how conversations and orders are handled and retained.

Members who created a web account (with an email address) before the guide moved to Messages keep access to that account and its wellness history. You are responsible for keeping your phone, codes and any credentials secure and for activity that occurs through them.

7. Fees and Supplement Pack Purchases

The guide, your care plan and our practitioner directory are free. Supplement packs are optional purchases governed by this Section and the rest of these Terms.

• Who sells your pack. Holistic Health Labs Inc. is the seller. Your pack is packed and shipped by an independent manufacturing and fulfillment partner in the United States, using supplements made by third-party manufacturers.
• One-time purchase. Each pack is a one-time purchase of a 30-day supply. Nothing renews automatically, and we will not charge you for a future pack unless you order it.
• Price.Before you pay, we show the total for your pack, including the supplements, the pack preparation fee and shipping. Daily and monthly amounts are shown only to help you compare; you pay the one-time total shown at checkout. We don't currently charge sales tax on pack orders; you may owe use tax where you live.
• Where we ship. We ship only to addresses in the United States.
• Order review. After you pay, our team may review your order before it is sent to be prepared. We may decline or cancel an order before it is prepared, for example if a supplement is unavailable or an order raises a safety concern. If we do, we will refund you in full.
• Saved card and changes. We save your card so your guide can change your pack before it is sent to be prepared. Before any change, your guide will show you the new pack and the new total, and we will only charge or refund the difference after you agree. We will not use your saved card for anything else. To remove your saved card, email us.
• Cancelling. To cancel an order, email support@holistic.health. If your pack has not yet been sent to be prepared, we will cancel it and refund you in full. Once it has been sent to be prepared, it is personalized for you and cannot be cancelled. Texting CANCEL or STOP stops our text messages; it does not cancel an order.
• Shipping.Delivery dates are estimates. If we can't ship your pack within the time we told you, we will let you know and you may cancel for a full refund. Title and risk of loss pass to you when your pack is delivered.
• Returns and problems.Because each pack is personalized and made to order, and for health and safety reasons, we can't accept returns. If your pack arrives damaged, is missing items, contains the wrong supplements, or is lost in transit, contact us within 30 days of delivery (or of the estimated delivery date for a lost pack) and we will replace it or refund you.
• Labels. The label and Supplement Facts printed on your pack are the official product information. Images and descriptions on our Website and in your care plan are for convenience only.
• Recalls and safety notices. If there is a recall or safety issue affecting your pack, we will contact you using the details you gave us and tell you what to do.
• Promotions.Promotion codes have no cash value, can't be combined unless we say so, and may end at any time.

8. Text Messaging

Our guide communicates with you by text message over iMessage, RCS, and SMS. By starting a text conversation with us, or by replying to confirm when we ask, you give your prior express consent to receive text messages from Holistic Health at the mobile number you used, including automated messages about your conversation, your care plan, check-ins about your plan, and updates about any orders.

• Message frequency varies. You can ask your guide at any time to send fewer check-ins or none.
• Message and data rates may apply from your mobile carrier.
• Reply STOP at any time to stop our messages. Reply START to resume them, or HELP for help.
• Texting CANCEL also stops our messages. It does not cancel an order — email us to cancel an order.
• Consent to receive texts is not a condition of any purchase.
• Message delivery is not guaranteed; carriers and messaging providers (your carrier, Apple, Google) are not liable for delayed or undelivered messages.
• Text messages are not end-to-end encrypted between you and us. See our Privacy Policy for how we handle your number and messages.

9. Privacy and Data

Our Privacy Policy and Consumer Health Data Privacy Policy explain how we collect, use, share, and protect your information, including:

• We do not sell your personal information, and we do not share your conversations for third-party advertising
• Your conversations are processed by us and by the third-party AI providers that power your guide
• When you buy a pack, our manufacturing and fulfillment partner receives what it needs to prepare and ship it, such as your name, contact details, shipping address and the supplements in your pack
• Texting requires your mobile number, so those conversations are not anonymous
• Our marketing website uses cookies for analytics and ad measurement. If a Meta ad brought you to us and you start a text, we may send Meta a single, generic "started a conversation" event with Meta's own click identifier. It never includes your phone number, messages, health information, care plan or orders, it is never sent for people located in Washington, Nevada or Connecticut, and you can turn it off through Your Privacy Choices or Global Privacy Control (see Privacy Policy → Cookies, Analytics & Advertising)

10. Intellectual Property

The Services and all content, features, and functionality are owned by Holistic Health Labs Inc. and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES (INCLUDING THE GUIDE, YOUR CARE PLAN AND ANY RECOMMENDATIONS) ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

THE WELLNESS INFORMATION PROVIDED THROUGH OUR SERVICES IS FOR EDUCATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSIDERED MEDICAL ADVICE. ALWAYS SEEK THE GUIDANCE OF A QUALIFIED HEALTHCARE PROVIDER FOR MEDICAL CONCERNS.

Nothing in this Section limits any warranty or right that applicable law gives you for products you buy from us and that cannot be excluded.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HOLISTIC HEALTH LABS INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, AND OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR $100.

Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, for gross negligence or willful misconduct, or for anything else that cannot be limited or excluded under applicable law. Some states do not allow certain limitations, so some of them may not apply to you.

13. Indemnity

You agree to indemnify Holistic Health against claims by third parties arising from your intentional misuse of the Services or your violation of law, to the extent permitted by law.

14. Dispute Resolution and Arbitration

Please read this Section carefully. It affects your rights.

• Talk to us first. Before starting an arbitration or court case, you and we agree to try to resolve the dispute informally for 60 days. Send a description of the dispute and what you are asking for to support@holistic.health.
• Arbitration.If we can't resolve it, any dispute arising from these Terms or the Services (including supplement packs you buy from us) will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules and, where they apply, its Mass Arbitration Supplementary Rules. We will pay the arbitration fees the AAA rules require a business to pay. A court, not an arbitrator, decides whether an agreement to arbitrate was formed and whether the class-action waiver below can be enforced.
• Exceptions. Either of us may bring an individual claim in small claims court. Claims for public injunctive relief, and claims that applicable law does not allow to be arbitrated, may be brought in court. Disputes already filed in court before you accepted this version of these Terms are not covered by this Section.
• No class actions.You and we may bring claims only individually, not as a plaintiff or class member in any class, collective or representative proceeding. If this waiver can't be enforced for a particular claim, that claim will be decided by a court, not in arbitration.
• Your right to opt out. You may opt out of this arbitration agreement within 30 days after you first accept these Terms by emailing support@holistic.health with your name, mobile number and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

15. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms here with a new "Last updated" date and, for material changes, give you notice (for example by text or email). Each supplement pack order is governed by the Terms in effect when you placed it. Changes to Section 14 won't apply to disputes that arose before the change.

16. Contact Us

If you have questions about these Terms, an order, or a reaction to a supplement, please contact us at:

Email: support@holistic.health